Refund Policy

Last Updated: March 12, 2025

This Refund Policy outlines the terms and conditions under which dizonufika.site ("we," "us," or "our") provides refunds for services purchased through our platform at dizonufika.site. By purchasing our services, you agree to the terms set forth in this policy.

1. General Refund Eligibility

We strive to ensure your satisfaction with our financial modeling seminars and educational services. Refund eligibility depends on the type of service purchased and the timing of your refund request.

1.1 Eligible Services

Refunds may be requested for the following services:

Individual seminar registrations
Multi-session course packages
Subscription-based access plans
Workshop and training programs

1.2 Non-Refundable Services

The following are not eligible for refunds:

Completed seminars or courses where content has been fully accessed
Downloadable materials or resources that have been accessed or downloaded
One-on-one coaching sessions that have been conducted
Custom or corporate training programs with delivered content
Administrative or processing fees
Promotional or discounted purchases explicitly marked as non-refundable

2. Refund Request Timeframes

Refund requests must be submitted within specific timeframes to be considered:

2.1 Before Seminar Start Date

Requests made at least 14 days before the scheduled start date of a seminar or course are eligible for a full refund minus any applicable processing fees.

2.2 Within 7-14 Days Before Start Date

Requests made between 7 and 14 days before the scheduled start date are eligible for a 50% refund of the purchase price.

2.3 Less Than 7 Days Before Start Date

Requests made less than 7 days before the scheduled start date are generally not eligible for refunds, except in cases of documented emergency or extraordinary circumstances.

2.4 After Seminar Has Started

Once a seminar or course has begun and you have accessed any portion of the content, no refunds will be provided except as outlined in Section 4 (Exceptional Circumstances).

2.5 Subscription Services

For subscription-based services, you may cancel at any time, but refunds will only be provided for unused full months of service. Partial month refunds are not available.

3. How to Request a Refund

To request a refund, you must follow these steps:

Contact our support team via email at [email protected]
Include your full name, purchase confirmation number, and date of purchase
Clearly state the reason for your refund request
Provide any supporting documentation if claiming exceptional circumstances

Refund requests must be submitted by the original purchaser using the email address associated with the purchase. We will respond to all refund requests within 5 business days.

4. Exceptional Circumstances

We understand that unexpected situations may arise. Refunds may be considered outside the standard timeframes in the following exceptional circumstances:

Documented medical emergency affecting you or an immediate family member
Technical issues on our platform preventing access to purchased content, provided we cannot resolve the issue within a reasonable timeframe
Cancellation or significant changes to the seminar schedule initiated by us
Duplicate purchases made in error

All exceptional circumstance claims require supporting documentation and are subject to review and approval at our discretion.

5. Refund Processing

5.1 Processing Time

Once a refund request is approved, we will process the refund within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different accounts or payment methods.

5.3 Processing Fees

Payment processing fees charged by third-party payment processors are non-refundable. Approved refunds may be reduced by these fees, typically ranging from 2-4% of the transaction amount.

6. Course Transfers and Credits

As an alternative to refunds, we may offer the following options:

6.1 Seminar Transfer

You may request to transfer your registration to a future session of the same or similar seminar, subject to availability. Transfer requests must be made at least 7 days before the original seminar start date.

6.2 Account Credit

In some cases, we may offer account credit equal to the value of your purchase, which can be applied toward future services. Account credits are valid for 12 months from the date of issuance.

7. Service Cancellations by dizonufika.site

If we cancel or reschedule a seminar or course, you will be entitled to one of the following options:

Full refund of the purchase price
Transfer to an alternative seminar or course of equal or greater value
Account credit equal to the full purchase amount

We will notify you as soon as possible of any cancellations or significant schedule changes and provide information about your options.

8. No-Show Policy

If you fail to attend a scheduled seminar or access course content without prior notification, no refund will be provided. We consider a "no-show" to occur when you do not attend or access content within the first 7 days of availability without contacting us.

9. Group and Corporate Purchases

Refund terms for group registrations or corporate training packages may differ from individual purchases. Specific terms will be outlined in the purchase agreement or invoice. Contact us directly for information about refunds for group or corporate purchases.

10. Disputes and Chargebacks

If you dispute a charge or initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to:

Suspend or terminate your access to services
Deny future refund requests
Pursue collection of any fraudulent chargeback amounts

We encourage you to contact us first to resolve any billing concerns before initiating a dispute with your payment provider.

11. Modification of Services

Minor modifications to seminar content, format, or instructors do not qualify for refunds. Significant changes that materially alter the nature of the service will be communicated in advance, and refund options will be provided.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Refund requests will be evaluated under the policy in effect at the time of the original purchase.

13. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

dizonufika.site
8601 N Division St, Spokane, WA 99208, United States
Email: [email protected]
Phone: +15867454865
WhatsApp: https://wa.me/15867454865

We are committed to addressing your concerns promptly and fairly.

14. Acknowledgment

By purchasing services from dizonufika.site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.